Online Content and Community Manager

Please note that applications for this role have now closed.

Role closes: 11:59 pm IST, 5 April 2021

Location: Candidates must have a valid right to work in Mumbai, India.

Salary: INR 15,00,000 to 20,00,000 dependent on experience

Benefits: various opportunities for flexible working, generous time off policies, and other sector-competitive benefits.

Overview

As the world looks to build back better from COVID-19, it’s a key moment for the sustainability movement. Do you want to play a central role in an organisation helping shape a better future for people and planet? Are you passionate about engaging audiences across multiple markets using the latest digital tools? Do you want to build an engaged online community working to create a just and regenerative future?

We are looking for a dynamic, proactive, experienced digital community manager to join our Futures Centre team. The Futures Centre is the only open, participatory digital futures platform in the world, focused on tracking and making sense of change with the purpose of advancing a just and regenerative future. Forum for the Future has recently re-launched the Futures Centre platform, and we are now looking to recruit for a role focused on building and maintaining a strong community around the platform and across related digital channels. The Futures Centre Community Manager would be based in our Mumbai office, but will work across all of our key geographies (India, APAC, the US, and Europe), and as part of an international team of futurists and digital comms specialists.

This is a new role within Forum and provides an opportunity to work as part of an international team of passionate changemakers within a leading sustainability non-profit. You will play a key role in managing the online community engagement, and content dissemination for the Futures Centre.

About Forum

Forum for the Future is a leading international sustainability non-profit with offices in London, New York, Singapore and Mumbai.

For over 20 years we’ve been working in partnership with business, governments and civil society to accelerate the shift toward a sustainable future.

As an international leader in practical systems change Forum contributes to tackling critical global challenges, including a current focus on:

Keeping global warming within 1.5ºC of pre-industrial levels
Providing enough food for everyone, produced in a sustainable and affordable way
Ensuring the supply chains we rely on for goods and services are resilient and equitable
Inspiring and equipping individuals and organizations to drive positive change more systemically.

About the team

This role will be based in our Mumbai office, and will be part of our global futures team, whose work focuses on using futures tools and techniques to understand how the world is changing, and create and communicate positive narratives about a just and regenerative future. The role will also be nested within our wider communications programme and as such, you will also have the opportunity to input into the organisation’s wider communications and marketing strategy.

About the role

The core focus of this role will be building and maintaining a strong community around the Futures Centre and across all related digital channels, driving digital dialogue and crowdsourced content about sustainability topics. You will also work alongside the futures team to develop compelling content for the platform, optimised to digital channels and marketed across multiple audience touchpoints. You will take a lead on developing an online readership community, using various means including social media, media and event partnerships.

Beyond this, you will also support the Digital Manager in developing and implementing a digital communications strategy for the Futures Centre that supports the overall purpose of the platform, and maximises awareness, engagement and conversion. You will work closely with the Digital Manager to develop and deliver digital campaigns to promote the Futures Centre platform and its content.

About You

The Content and Community Manager will be an experienced and proactive communicator with excellent written and verbal skills, able to leverage Forum’s strategic relationships and networks, as well as building new ones, and to work effectively across a matrixed structure, geographies, and external partner organisations.

You will be creative and resilient, with an adaptive mindset You will also be a highly organised multi-tasker, able to work independently and be self-motivated, and manage multiple priorities within tight budgets while juggling often-competing deadlines.

You enjoy working with people from different cultures and across geographies and your preferred ways of working are embodied by Forum’s values (being courageous, adaptive, empathetic, inquisitive, playful and respectful).

Ideally, you will also bring an understanding of, and a passion for, sustainability and the change we are trying to create.

You must have experience in:

Online community development and in launching online community initiatives for an international organisation (e.g. building an online forum, launching an ambassador programme, creating an event series, writing newsletters)
Search engine optimisation, social media strategy and tools, content management systems / day-to-day website management
Digital analytics - including ability to identify and track relevant community metrics and ability to identify and to ascertain content engagement levels
Working with a wide marketing mix, and on integrated communications campaigns (across paid, owned and organic media opportunities; on and offline)

If this role interests and excites you, we would love to hear from you. Where you do not meet all of the requirements outlined in the job description, but still believe you have the right mix of skills and experience to thrive in this role and further Forum’s ambitious goals for change, we encourage you to apply.

In return, we offer a unique opportunity to be at the forefront of systems thinking and change making. We work as a close knit, dynamic, and supportive team. We offer various opportunities for flexible working to help you manage your work life balance.

To find out more about this vacancy, please download and read the full job description.

Download Job Description

Application process – please read before applying

We use the Applied platform because it is designed to reduce bias in our recruitment process. To apply for this job, we ask you to answer a few work-based questions. Please therefore read the application questions carefully and answer them in the space provided (250 words) to clearly demonstrate your understanding of the role, and how your skills and experience will enable you to thrive and deliver in this post in Forum for the Future

The Applied platform includes instructions on how to use the portal. Once you start your application you will be presented with a dashboard which helps you to track your progress and reminds you of the closing date for the application. As you complete sections you can draft and save your responses to review and submit when you are ready to (as long as you’re within our required application deadline).

Some of the personal data you provide to Applied when you apply for a role with Forum for the Future will be passed on to us for the purposes of (a) reviewing your application; (b) inviting you for interview; and/or (c) offering you a job and getting you set up as an employee. For full details on how we collect and use your personal data please visit our privacy notice here.

If your application is not successful, any personal data provided to us by Applied (including any personal data relating to equal opportunities monitoring as set out above) will be retained by Forum for the Future for no longer than 12 months after the application deadline has passed, at which point your personal data will be securely deleted. We only keep your information for that period in order to allow us to comply with relevant legal obligations.

Please note:

All Forum employees are currently working remotely; once the offices re-open, we will return to working from our Mumbai Office.

If you do not already hold the right to work in India and/or require sponsorship in order to continue working in the country, you should think carefully before applying. This is because we will be unable to sponsor you.

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